Privacy policy
Privacy Policy
This Privacy Policy explains how Triple C collects, uses, shares and protects personal information when you visit triplecuk.com, place an online order, contact us or visit our Syston, Leicester shop.
Triple C is the trading name operated by Andrew Walker. For the personal information described in this policy, Triple C is the organisation responsible for deciding how and why that information is used.
- Business: Triple C, operated by Andrew Walker
- Website: triplecuk.com
- Why we use data: orders, delivery, support, security, legal compliance and optional marketing
- Payment data: complete card numbers are handled by the secure checkout/payment provider and are not stored by Triple C through the online checkout
- Your controls: privacy rights, marketing opt-out and cookie choices
- Privacy contact: support@triplecuk.com
Who is responsible for your personal information?
Trading name: Triple C
Legal operator: Andrew Walker
Address: 12 Town Square, Syston, Leicester, LE7 1GZ, United Kingdom
Email: support@triplecuk.com
Telephone: +44 7908 601996
Personal information we collect
The information we collect depends on how you interact with Triple C.
Name, billing and delivery address, email address, telephone number, order details, messages, return or refund information and any other information you choose to provide when contacting us.
Products purchased, order value, payment status, payment-method type, partial transaction details, dispatch information, tracking details, returns and refunds.
Depending on your cookie choices and the technology used by the website, this may include IP address, browser or device information, pages viewed, site interactions and cookie or similar-technology identifiers.
Information you provide in person, by telephone or by email where needed to answer a question, manage an order or deal with a complaint, return or other customer-service request.
Payment information
Complete payment-card information is entered through the secure online checkout and processed by the relevant payment provider. Triple C does not receive or store your complete payment-card number through the online checkout.
We may receive limited transaction information needed to confirm and administer a purchase, such as payment status, payment-method type and partial payment details.
How we obtain personal information
- Directly from you when you place an order, contact us, request support or make a return
- Automatically through our website and similar technologies, subject to applicable cookie rules and your choices
- From payment, ecommerce, delivery and fraud-prevention service providers where needed to process or protect a transaction
- From Royal Mail or another delivery-related service where needed to administer or investigate delivery of your order
How and why we use personal information
| Purpose | Typical legal basis |
|---|---|
| Process, confirm, prepare, dispatch and deliver orders | Necessary to perform our contract with you |
| Provide customer service, handle returns, refunds, complaints and delivery issues | Contract, legal obligations and legitimate interests in customer support |
| Keep accounting, transaction and compliance records | Legal obligations and legitimate interests |
| Protect the website, customers and business against fraud, misuse and security threats | Legitimate interests and, where applicable, legal obligations |
| Understand and improve website performance or customer experience | Consent where required for non-essential cookies; otherwise legitimate interests where permitted |
| Send optional marketing communications | Consent or another lawful basis permitted by applicable electronic-marketing rules |
Who we may share information with
We share personal information only where reasonably necessary for the purposes described in this policy. This may include:
- Our ecommerce, website-hosting and checkout service providers
- Payment processors, banks and fraud-prevention providers
- Royal Mail and delivery-related service providers
- IT, security, analytics or other service providers used to operate and protect the website, where applicable
- Professional advisers, insurers, regulators, law-enforcement bodies or public authorities where required or permitted by law
- A purchaser or successor if the business or relevant assets are sold or transferred, subject to appropriate confidentiality and legal requirements
International data transfers
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we rely on an approved transfer mechanism, an applicable adequacy regulation or another lawful safeguard.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide support, deal with returns or disputes and meet legal, tax, accounting, fraud-prevention or record-keeping requirements.
Different categories of information may therefore be retained for different periods. When information is no longer required, we take reasonable steps to delete it, anonymise it or otherwise dispose of it securely.
Marketing communications
Where we send optional marketing communications, you can opt out at any time using the unsubscribe option in the message where available or by contacting us.
Stopping marketing messages does not stop service communications that are necessary for an order, return, refund, security issue or customer-service request.
Cookies and similar technologies
Our website may use cookies and similar technologies for essential website functions and, where enabled, for preferences, measurement or marketing. Where consent is legally required for a non-essential technology, it should not be used until the required choice has been made.
For more information, see our Cookie Policy and the cookie controls made available on the website.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights including:
- To be informed about how your personal information is used
- To request access to your personal information
- To ask for inaccurate or incomplete information to be corrected
- To ask for personal information to be erased in certain circumstances
- To ask us to restrict certain processing
- To object to certain processing, including direct marketing
- To request data portability in certain circumstances
- To withdraw consent at any time where processing is based on consent
These rights are subject to legal conditions and exceptions. We may need to verify your identity before completing a request.
Information security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and you should review their privacy information before providing personal data to them.
Questions, requests or complaints
Please contact Triple C first if you have a question about this policy or want to exercise a privacy right. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Email: support@triplecuk.com
Phone: +44 7908 601996
Address:
Triple C12 Town Square
Syston, Leicester
LE7 1GZ
United Kingdom Information Commissioner's Office complaint information
Changes to this Privacy Policy
We may update this policy when our services, legal obligations or data-handling practices change. The latest version will be posted on this page with an updated date.