These Terms of Service apply when you use triplecuk.com or place an online order with Triple C. Please read them together with our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Returns, Refunds and Cancellations Policy.

Triple C is a trading name operated by Andrew Walker from 12 Town Square, Syston, Leicester, LE7 1GZ, United Kingdom.

About Triple C

Triple C is an independent physical and online retailer focused on trading-card protection, comic protection, collection storage and display accessories.

Using our website

You may use this website for lawful personal shopping, product research and communication with Triple C. You must not misuse the website, attempt to interfere with its security or operation, introduce malicious code, scrape or access restricted systems without permission, impersonate another person or use the website for fraudulent or unlawful activity.

We may restrict or suspend access where reasonably necessary to protect the website, customers, the business or other users.

Placing an order

By placing an order, you confirm that the information you provide is accurate, that you are authorised to use the selected payment method and that you are legally capable of entering into the purchase.

Please check your products, quantities, delivery or collection details and contact information before completing checkout.

Products and availability

We take reasonable care to describe and display products accurately. Product colours, dimensions or appearance may vary slightly because of manufacturing tolerances, packaging changes, photography or the display settings of your device.

All products are subject to availability. If a product becomes unavailable after an order is placed, we may contact you to offer an appropriate solution or cancel and refund the affected item or order.

Prices and payment

Online product prices and order totals are displayed and processed in pounds sterling (GBP). The total amount payable is shown during checkout before you submit payment.

Checkout may offer Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay and Shop Pay, depending on device, browser and payment-provider eligibility. Only methods displayed during checkout are available for the particular order.

Every online purchase is a one-time transaction. Triple C does not offer subscription products or recurring billing.

Payment must be successfully authorised before fulfilment proceeds. We may decline or cancel an order where payment cannot be authorised, there is a clear pricing or listing error, stock is unavailable, a security check is not passed or there is a reasonable concern about unauthorised or fraudulent activity.

Order confirmation and acceptance

After checkout, we send an order-confirmation email to acknowledge that we have received your order. An order is subject to payment authorisation, product availability and our right to reject or cancel it in the limited circumstances described in these terms.

If we cancel an order after payment has been taken, we will arrange a refund to the original payment method unless another method is expressly agreed where permitted by law.

UK delivery

Online delivery is available to addresses within the United Kingdom only. International delivery is not currently available.

Dispatched online orders are sent using Royal Mail with tracking. Delivery estimates are not guaranteed arrival dates and may be affected by circumstances outside our reasonable control.

See our Shipping and Delivery Policy for full details.

Local collection

Free local collection from our Syston, Leicester shop may be selected where that option is shown during checkout.

Please wait until you receive a Ready for Collection email before travelling to the shop. Same-day collection is not guaranteed.

Cancellations, returns and refunds

Eligible UK online purchases are covered by the cancellation and return rights described in our Returns, Refunds and Cancellations Policy. In general, the policy provides a 14-day cancellation period for eligible online orders and a further period to send accepted goods back, subject to the conditions and legal exceptions described there.

For an accepted return by post, Triple C provides a prepaid return label by email at no cost to the customer. No restocking fee is charged.

See our Returns, Refunds and Cancellations Policy before returning goods.

Faulty, damaged, incomplete or incorrect goods

Nothing in these terms limits or excludes your statutory consumer rights. If goods are faulty, damaged, incomplete, misdescribed or otherwise do not meet applicable legal requirements, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, refund or another remedy available under UK consumer law.

Purchases made in our physical shop

The online cancellation rights described above apply to eligible distance purchases and do not create a general change-of-mind return right for goods purchased in person at our Syston shop.

Your statutory rights for faulty, damaged, not-as-described or otherwise non-conforming goods remain protected.

Website content and intellectual property

Unless stated otherwise, website text, branding, graphics, photographs, layout and other original content are owned by or licensed to Triple C and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes. You may not reproduce, republish, sell, exploit or systematically copy protected website content without permission, except where the law permits it.

Third-party services and links

The website may use or link to third-party services such as payment, delivery, maps or other external services. Those third parties may operate under their own terms and privacy information. Triple C is not responsible for the content of independent third-party websites that we do not control.

Website availability and changes

We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access. We may update, suspend or change website features, product information or these terms where reasonably necessary.

Where a change materially affects an order already accepted, the terms and legal rights applicable to that order remain subject to the law and any commitments already made.

Our responsibility to consumers

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory statutory consumer rights.

Subject to those rights, Triple C is not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, but this does not remove any mandatory rights or remedies you have under consumer law. Where appropriate, we will take reasonable steps to reduce the effect of the delay and keep affected customers informed.

Privacy and cookies

Our collection and use of personal information is described in our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy.

Applicable law

These terms and contracts for online purchases are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you live in another part of the United Kingdom, mandatory local consumer protections and rights to use the courts of your home jurisdiction are not excluded by these terms.

Contact us